Once transaction is processed and invoice created, you need to create credit memo if you want to refund the customer. In Magento, the best way to do it is to open order in question and go to the invoice list on the left side of the order form. Click on an invoice you want to refund. Invoice detail information will appear. Now click on 'Credit Memo...' button on top of the form. - See more at: http://www.magedevelopers.com/blog/magento-tutorials/refund-credit-memo-creation-magento/#sthash.R7HV0Ur1.dpuf
In list of products, you can choose quantity to refund and return to stock. Maximum qty is added by default. Additionally, you can specify 'Refund Shipping' amount and adjustment amounts which are added or subtracted from refund total. - See more at: http://www.magedevelopers.com/blog/magento-tutorials/refund-credit-memo-creation-magento/#sthash.R7HV0Ur1.dpuf
When you are satisfied with amount to refund, you can continue with credit memo process. There are two ways to refund, offline and online. Online refund is used if transaction is made through Authorize.net or similar payment gateway. This way Magento will try to automatically refund the customer credit cart trough gateway API. If you choose to refund custom by using offline refund it will only create internal Magento credit memo and not contact any payment gateway. This method is used for check / money transfers or if you used 'Authorize Only' payment type. Using this credit memo type will allow you to continue with Magento order process, but you will have to refund the money to customer manually trough payment gateways website if one is used. - See more at: http://www.magedevelopers.com/blog/magento-tutorials/refund-credit-memo-creation-magento/#sthash.R7HV0Ur1.dpuf
In
list of products, you can choose quantity to refund and return to
stock. Maximum qty is added by default. Additionally, you can specify
'Refund Shipping' amount and adjustment amounts which are added or
subtracted from refund total. - See more at:
http://www.magedevelopers.com/blog/magento-tutorials/refund-credit-memo-creation-magento/#sthash.R7HV0Ur1.dpuf
Once
transaction is processed and invoice created, you need to create credit
memo if you want to refund the customer. In Magento, the best way to do
it is to open order in question and go to the invoice list on the left
side of the order form. Click on an invoice you want to refund. Invoice
detail information will appear. Now click on 'Credit Memo...' button on
top of the form. - See more at:
http://www.magedevelopers.com/blog/magento-tutorials/refund-credit-memo-creation-magento/#sthash.R7HV0Ur1.dpuf
Once
transaction is processed and invoice created, you need to create credit
memo if you want to refund the customer. In Magento, the best way to do
it is to open order in question and go to the invoice list on the left
side of the order form. Click on an invoice you want to refund. Invoice
detail information will appear. Now click on 'Credit Memo...' button on
top of the form. - See more at:
http://www.magedevelopers.com/blog/magento-tutorials/refund-credit-memo-creation-magento/#sthash.R7HV0Ur1.dpuf
Once
transaction is processed and invoice created, you need to create credit
memo if you want to refund the customer. In Magento, the best way to do
it is to open order in question and go to the invoice list on the left
side of the order form. Click on an invoice you want to refund. Invoice
detail information will appear. Now click on 'Credit Memo...' button on
top of the form. - See more at:
http://www.magedevelopers.com/blog/magento-tutorials/refund-credit-memo-creation-magento/#sthash.R7HV0Ur1.dpuf
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